Having access to your eRaider account is essential for many aspects of student life at Texas Tech University. Whether it’s accessing course materials, checking grades, or communicating with professors and classmates, your eRaider account is your gateway to all of these resources.
However, if you forget your eRaider account password or if your account is compromised, you will need to reset your password to regain access to your account. In this article, we will guide you through the steps to reset your eRaider account password.
Step 1: Go to the eRaider Password Reset Page
To reset your eRaider account password, you need to go to the eRaider Password Reset page. You can access this page by typing the following URL into your web browser: https://eraider.ttu.edu/psp/ERAHPRD/?cmd=login&languageCd=ENG. Once you have accessed the page, you will see the login screen.
Below the login fields, you will see the “Forgot your password?” link. Click on this link to proceed to the password reset page.
Step 2: Verify Your Identity
On the password reset page, you will be asked to verify your identity. You can do this by providing your eRaider username and your date of birth. After entering your information, click on the “Continue” button.
Step 3: Choose a New Password
Once you have verified your identity, you will be taken to the password reset page. Here, you can choose a new password for your eRaider account.
Your new password should be at least 8 characters long and should include a combination of upper and lower case letters, numbers, and special characters. It is important to choose a strong password to protect your account from unauthorized access.
Step 4: Confirm Your New Password
After you have chosen a new password, you will be asked to confirm your new password. Enter your new password again in the “Confirm New Password” field. Make sure that the two passwords match. If they do not match, you will need to re-enter your new password.
Step 5: Submit Your Password Reset Request
Once you have confirmed your new password, click on the “Submit” button to submit your password reset request. You will receive a confirmation message on the screen indicating that your password has been successfully reset.
Step 6: Log in to Your eRaider Account
After resetting your password, you can log in to your eRaider account using your new password. You can access your eRaider account by typing the following URL into your web browser: https://eraider.ttu.edu. Enter your eRaider username and your new password to log in to your account.
Troubleshooting Common Issues
Despite following the steps provided, you may still experience issues during the password reset process. Below are some common error messages and steps to take if you encounter any issues:
- “Invalid or incorrect username”: Double-check that you entered the correct username associated with your eRaider account. If you’re unsure, you can try logging into another Texas Tech service (such as Raiderlink or Blackboard) to confirm your username.
- “Email address not found”: Make sure that the email address you entered matches the email associated with your eRaider account. If you recently updated your email address, try entering your previous email address instead.
- “We were unable to process your request at this time”: This error message may appear if the system is experiencing technical issues. Wait a few minutes and try again later.
If you continue to experience issues, you can contact IT Help Central for further assistance. They can be reached by phone at (806) 742-4357 or by email at [email protected].
Be sure to provide them with any error messages you received and a detailed explanation of the issue.
Preventative Measures for Keeping Your Account Secure
In addition to resetting your password, it’s important to take preventative measures to keep your eRaider account secure. Here are some tips and best practices to follow:
- Use a strong and unique password: Avoid using easily guessed passwords or reusing passwords across multiple accounts. Instead, use a mix of letters, numbers, and symbols and consider using a password manager to keep track of your passwords.
- Enable two-factor authentication: Two-factor authentication adds an extra layer of security to your account by requiring a second form of verification in addition to your password. This can be a code sent to your phone or generated by an authentication app.
- Be wary of phishing scams: Phishing scams are attempts to trick you into revealing sensitive information, such as your login credentials. Be cautious of emails or messages that ask for your password or direct you to a suspicious website.
By following these tips and taking steps to protect your eRaider account, you can help prevent unauthorized access and keep your information secure.
Frequently Asked Questions (FAQs)
What should I do if I don’t remember my eRaider username?
If you don’t remember your eRaider username, you can retrieve it by going to the eRaider Username Retrieval page. You can access this page by typing the following URL into your web browser: https://eraider.ttu.edu/psp/ERAHPRD/?cmd=login&languageCd=ENG.
Once you have accessed the page, click on the “Forgot your eRaider username?” link below the login fields. Follow the prompts to retrieve your username.
What should I do if I don’t remember my date of birth?
If you don’t remember your date of birth, you will need to contact the IT Help Central at Texas Tech University for assistance. You can contact IT Help Central by calling (806) 742-4357 or by sending an email to [email protected].
I still can’t reset my eRaider account password?
If you are still unable to reset your eRaider account password, it’s recommended that you contact the IT Help Central department for further assistance. They can help you troubleshoot the issue and provide additional guidance on how to regain access to your account.
You can reach IT Help Central by phone at (806) 742-4357 or by email at [email protected]. Additionally, you can visit the IT Help Central website for more information on their services and support options.
In conclusion, resetting your eRaider account password is a straightforward process that can be completed quickly and easily through the self-service portal.
By following the steps outlined above, you can regain access to your account and ensure that your personal and academic information remains secure.
If you encounter any issues during the process, don’t hesitate to reach out to IT Help Central for assistance. With their expertise and support, you can get back to focusing on your studies and achieving your academic goals at Texas Tech University.